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Complaint Information &
Important Consumer Notices

How to register a complaint

We are always disappointed to hear that our clients are unhappy with the service received. Letting us know about any difficulties that you have faced gives us the opportunity to put matters right for you. Your feedback is important to us and helps us to improve the products and services we offer.

If you are unhappy and need to make a complaint, you can do so in one of the following ways:

In Branch
Visit our local branch and speak to a member of our team.

By Post
Mr Mark Anthony Camilleri (Client Relationship Manager) or Mr Mark Bonnici (Manager Operations)
II- Piazzetta,
Tower Road,
Sliema,
SLM1605
Malta.

By E-mail
markanthony.camilleri@westernunion.com
mark.bonnici@WesternUnion.com

By Telephone
(00356) 232 89210

Malta Financial Services Authority (MFSA)
If you are an individual (private consumer) you may also be able to complain to the Consumer Complaints Manager within the Malta Financial Services Authority (MFSA) if you remain dissatisfied with the outcome.

By Post
Consumer Complaints Manager
Malta Financial Services Authority
Notabile Road,
Attard,
BKR3000
Malta

By E-mail
consumerinfo@mfsa.com.mt

By Telephone
Freephone (00356) 800 74924
Standard rate (00356) 2144 1155

Details of the service provided by the MFSA Consumer Complaints Manager are available on their website