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Complaint Information &
Important Consumer Notices

How to register a complaint

We are always disappointed to hear that our clients are unhappy with the service received. Letting us know about any difficulties that you have faced gives us the opportunity to put matters right for you. Your feedback is important to us and helps us to improve the products and services we offer.

If you are unhappy and need to make a complaint, you can do so in one of the following ways:

In Branch
Visit our local branch and speak to a member of our team.

By Post
Complaints ,
Western Union Business Solutions,
Il-Piazzetta, Tower Road,
Sliema. SLM 1605. Malta.

By E-mail

By Telephone
(00356) 232 89210

If you are an individual (private consumer) you may also be able to complain to the Arbiter for financial Services. If you remain dissatisfied with the outcome.

By Post
Office of the Arbiter for Financial Services
First Floor
St Calcedonius Square
Floriana FRN1530

By E-mail

By Telephone
freephone 80072366 (free for landline calls only).
21249245 (normal call rates apply).
If you are phoning from outside Malta, +356 (or 00356) 21249245 (standard overseas call charges apply).

For more information visit